FAQs

Frequently Asked Questions (FAQs)

Orders

How do I place an order?

Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact us as soon as possible at info@kingsdr.com or 347-781-3100. Once an order has shipped, it cannot be canceled.

How can I check my order status?

Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.

Shipping

Do you ship throughout the United States?

Yes, we ship across the United States.

Do you offer international shipping?

Yes, Kings Dr ships to select international destinations. Shipping rates and delivery times are calculated at checkout.

How long does shipping take?

US Standard Shipping: 3–5 Business Days
International Orders: 3–5 Business Days

How much does shipping cost?

US Standard Shipping: $9.99
Free US Standard Shipping on orders over $100

Shipping rates for international orders are displayed at checkout.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on eligible items. Products must be unused, unworn, and returned in their original condition with all tags attached.

How do I start a return?

Contact our support team at info@kingsdr.com with your order number and reason for the return. We will provide return instructions.

How long does it take to receive my refund?

Once your return is received and inspected, approved refunds are processed within 5–10 business days to the original payment method.

Are shipping costs refundable?

Original shipping charges are non-refundable unless the return is due to an error on our part.

Products

Are your products authentic?

Yes. We are committed to offering quality products sourced from trusted brands and suppliers.

What if an item is out of stock?

If an item is unavailable, it may be restocked in the future. Check back regularly or contact us for availability updates.

Will I receive the exact product shown in the photos?

We strive to display products accurately. However, colors and appearance may vary slightly due to screen settings and photography.

Payments

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.

Customs & International Orders

Will I have to pay customs duties or taxes?

International orders may be subject to customs duties, taxes, and import fees imposed by your country's customs authority. These charges are the responsibility of the customer.