Refund policy

Return & Refund Policy

30-Day Return Policy

At Kings Dr, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund, exchange, or store credit.

Eligibility for Returns

To qualify for a return, items must:

  • Be returned within 30 days of the delivery date.

  • Be unused, unworn, and in original condition.

  • Include all original tags, packaging, and accessories.

  • Not show signs of wear, washing, alteration, or damage.

Kings Dr reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Underwear and intimate apparel

  • Socks (if opened)

  • Face coverings

  • Gift cards

  • Final sale or clearance items

  • Customized or personalized products

How to Start a Return

To request a return, please contact our customer support team:

Email: info@kingsdr.com
Phone: 347-781-3100

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once approved, return instructions will be provided.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service, as Kings Dr is not responsible for lost return packages.

Refunds

After we receive and inspect your returned item(s), we will notify you of the approval status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for eligible items based on product availability. If you need a different size, color, or replacement item, please contact us within 30 days of receiving your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos of the item and packaging to help resolve the issue promptly.

Cancellations

Orders may only be canceled before they have been processed and shipped. Once an order has been shipped, it must follow the standard return process.

Contact Information

Kings Dr
3091 Brighton 5th Street
Brooklyn, NY 11235, USA

Email: info@kingsdr.com
Phone: 347-781-3100

Kings Dr reserves the right to update or modify this Return & Refund Policy at any time without prior notice. By making a purchase from Kings Dr, you agree to the terms outlined above.